In version 1.6.6 of Horizon (expected to be released on February 21, 2023), there will be important changes made that will allow notifications in the Horizon mobile app to work correctly. In order for this occur, once the update is completed, default settings for notifications will be turned on for all users, all days from 00:00 until 23:59 when a customer has no notifications currently active; this means that certain customers who were not receiving notifications will begin receiving them. Customers can then adjust the notifications to meet their needs by going to the Manage - People - Notifications menu. You can then either click on the + button or on a day to set up notifications for different users, days and times as well as alarm types. If a customer already has notifications set up, these will not change.
If you have any questions, please contact your FMS specialist.